Yowza! A company (CrowdStrike) sent out a software update and brings on havoc around the world.
Cybersecurity company CrowdStrike said that a sensor configuration update to its Falcon platform [cloud-based system used to block cyberattacks] “triggered a logic error” and led to computer crashes.
In a summary of technical details released by the company following a global outage that led to canceled flights and other disruptions, CrowdStrike said that “we are doing a thorough root cause analysis to determine how this logic flaw occurred.”
A company that is supposed to protect business systems from outside forces brought on nearly devastating outages to those same businesses from within.
Do people not test software updates any more? It would be surprising if this company survives. Maybe they'll change the name and start over.
I thought more about this when I received an email from Dillards letting me know their stores are open today and able to accept payment. Heh.
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CrowdStrike, the
CrowdStrike, the cybersecurity firm that crashed millions of computers with a botched update all over the world last week, is offering its partners a $10 Uber Eats gift card as an apology, according to several people who say they received the gift card, as well as a source who also received one.
Heh.
They’ll survive…
CrowdStrike is top of the line in the EPP/EDR security space. I love their managed service. They just messed up here big time. Shut my firm down for half a day while we removed a bad .sys file from the drivers subdirectory. 15 minutes per device. Fortunately, critical servers didn’t take long to revive.
My contacts with CS told me an automated CI/CD process failed to catch some bad code. Pushed it into production under their noses. Sounds like the dev environment needs a bit of work, and that’s an understatement. Expect some heads in the QA/QC group to roll here. On the bright side, consider this a buying opportunity for their stock. They’re solid otherwise.